Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the swit...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent cust...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, whic...