Heavily influenced by the pandemic, today's work environments are fluid and hybrid, with workers at home...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Although more than a decade old, push remains innovative and versatile. Initially used by brands to engage...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Digital experience personalization is a major priority for global business leaders and investment plans...

N'ayant de cesse de se démarquer de leurs concurrentes, les marques sont de plus en plus nombreuses...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Still using manual sales planning processes? Inefficient, slow, and error-prone planning processes hurt...

Breakthroughs in collaboration technology are helping companies of all sizes foster engagement with employees,...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

With every week that passes, our dependency on paper wanes as digital processes are introduced into every...