Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements,...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Whether you're looking to centralize your content silos or empower your marketing team to more efficiently...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Sales teams want to spend more time selling and less time hunting down information. They want to connect...