Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...