Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

B2B marketers have shifted the way they do business as digital channels become the default approach....

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

With the right technology and tools in place you can do what your competitors aren't doing to make the...

Business and technology leaders at companies large and small, across multiple industries, have identified...

With our Digital Acceleration program, you'll work with Adobe strategy consultants to uncover KPIs and...

It's an exciting time for marketers. In the era of digital transformation—where everyone and everything...

In today's marketing climate, lead generation has become a popular strategy to help create demand and...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....