Electronic signatures have gone mainstream. Research for this report found that the technology is now...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Discover the Game-Changing Benefits of CPQ. What exactly is CPQ software? And how does it translate to...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

We all inhabit a world of digital chaos, where the demand for agile marketing has resulted in an overwhelming...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...