We analyzed data from three different sources to create the first Global Customer Engagement Review....

How can companies maximize their investments and take full advantage of the resources they already have...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

See what your brand can accomplish with the right brand management software. These days, brand management...