Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

If you are on the hunt for a Digital Asset Management (DAM) solution, you have probably already done...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

It's an exciting time for marketers. In the era of digital transformation—where everyone and everything...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...