Latest resources from RingCentral
2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds o...
2022 Guide to Leading an Agent-Centric Contac...
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you'...
The Innovator's Guide to the Digital-first Co...
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in...