The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

N'ayant de cesse de se démarquer de leurs concurrentes, les marques sont de plus en plus nombreuses...

Still using manual sales planning processes? Inefficient, slow, and error-prone planning processes hurt...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

E-commerce professionals often find themselves navigating contradictions, weighing options and generally...

MECCA Brands is Australasia's leading beauty retailer and uses its digital and physical presence to curate...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

71% of sales leaders don't think they can adapt their strategy fast enough to deal with change and uncertainty,...

In 2020, the financial services industry was forced into a sudden acceleration of digital transformation...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Many financial services firms have automated the vast majority of key processes and customer experiences....

Business and technology leaders at companies large and small, across multiple industries, have identified...