Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...