The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

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You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

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During the coronavirus pandemic, the financial services sector became something of an additional emergency...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...