Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....