Amplitude is a product intelligence platform that helps teams around the world use their customer data...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...