76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...