Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

PerimeterX was named a leader in The Forrester New Wave™: Bot Management, Q1 2020. According to the...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...