The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...