The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...