We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Is modern headless commerce right for you? Of course, modern headless commerce isn't right for every...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...