As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...