With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...