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The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

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In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

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Here are the key questions every marketer should ask themselves - and their stakeholders - when considering...

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The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

In order to come out on top in the marketing world, you must structure for customer centricity. But how...