The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

The key to accomplishing your customer-centric marketing goals is to experiment and test what works for...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Transform your content delivery from an off-the-cuff process, into one seamless, connected journey Your...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...