After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Working with market leaders, we create unique implementations that help us boost their sales results...

This guide gives you the breakdown on warehouse-first analytics, why it's the trustworthy, efficient,...