When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Working with market leaders, we create unique implementations that help us boost their sales results...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...