Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Business and technology leaders at companies large and small, across multiple industries, have identified...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...