Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Business and technology leaders at companies large and small, across multiple industries, have identified...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...