Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

How can companies maximize their investments and take full advantage of the resources they already have...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...