We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

See where the disconnect lies and discover how to bridge the gap with Sitecore. You probably already...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...