Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Field service technicians are often the only physical point of contact people have after buying a product...

Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...