Digital experience personalization is a major priority for global business leaders and investment plans...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...