Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

To learn more about the impact of shifting consumer behaviors, PayPal partnered with AdWeek to better...

Field service technicians are often the only physical point of contact people have after buying a product...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

We're living in a connected world. Every screen is a window of opportunity, a chance to engage with your...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...