Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

E-commerce professionals often find themselves navigating contradictions, weighing options and generally...

How can companies maximize their investments and take full advantage of the resources they already have...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

No matter how much data you have about your customers, you can only understand what they need and expect...

Digital marketing is, by its very nature, a dynamic place to be. We've seen an explosion in the amount...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Today's organizations are starting to think of data as the new water' – not just a valuable asset,...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...