Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...