Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

How can companies maximize their investments and take full advantage of the resources they already have...