Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

Six-figure deals are complicated. There are unforeseen hurdles and countless stakeholders which leads...

Following one of the most challenging years in business history, the pandemic has forced every company...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...