Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Loqate have surveyed over 3,000 global consumers and 300 retail executives to bring you their latest...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...