De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Few industries have changed more during the past decade than consumer packaged goods. In a landscape...

The last mile is always evolving. In the new, digital post pandemic reality, delivery businesses must...

Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

A smooth integration is key to the success of any digital transformation project. Many organisations...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

No matter how much data you have about your customers, you can only understand what they need and expect...

Simplify your bank's move to the cloud It takes 8 hours to recreate a lost file, according to TechTarget....